Reporting On Disc Space
I am using the free version of IT Service View and am not able to get the disc space low feature to work. I have set up a Windows 2003 server to monitor using the Windows 2003/2008 plugin. Disc Monitoring is set to True. The C: drive is configured to a monitor interval of 48 hours. The D: drive is configured to monitor for disc space dropping below 153600 MG (150 GB) at hourly intervals. I placed Service View online and intentionally dropped free disc space on the D: drive below 150 GB. Service View has not reported low disc space in it's display or via email. Any idea what the problem may be?
PMI doesn't offer any online
PMI doesn't offer any online PMP certification training which is why I added some PMP certficiation material on my blog that will be useful for many project managers
Will you have any suggestions
Will you have any suggestions soon? If I can get this monitoring correctly we would consider purchasing the full product.
Sorry, I've not been able to
Sorry, I've not been able to replicate this so there's not much we can do about it for now.
Ray
This happens on all Windows
This happens on all Windows servers being monitored.
Thanks a lot. My guess is a
Thanks a lot. My guess is a null pointer is being returned somewhere unexpected when disc info is asked for.
One more question, and I should have asked this earlier, is this all machines you see this on, or just one?
The OS IT Service View....
... is running on is Win XP with SP3, latest security patches, etc.
Give me a little while to
Give me a little while to check this out.
Could you tell me what operating system you're using?
A few things for you to check
A few things for you to check
ITSV checks (Polls) Devices how often you tell it to. This is on the first page of the Device Set-up Wizard, and by default this is 1 minute. This is not the same as the Disc Reporting interval, which is by default 48 hours.
So, when you did your test you needed to wait for a minute (or however long the Polling Interval you set is).
Have a look at the 'Plugin Output' tab. This is where the Plugin you are using outputs stuff - and one of the things it outputs is information about the Discs it sees on the remote Device. It lists here the amount of free space it sees.
The Disc Reporting Interval is how often ITSV is meant to 'nag' you about Disc space. The idea is that (usually) disc space low conditions are set so you don't have to act immediately. The bottom line is that ITSV won't report the disc low event more than the Disc Reporting Interval - even if you take it offline and than back online. Remember you can change this Disc Reporting Interval to whatever you want it to be.
Getting errors in online log
These are the settings I have currently for this server:
SNMP Polling: No
Run plugin only (no polling)
Period (Seconds): 300
Plugin: Windows 2003/2008 Server
Value Set:
The disc monitoring is set up to do the C: & D: drive individually with different free space values. The disc reporting interval is set to 24.00 hours.
When I put ITSV in online mode I see this error occurring several times in the Online Log:
10/08/2009 9:55:24 AM: Error: Serio encountered an unexpected exception whilst validating devices.
Suggested Remedy: This could be caused by unusual Plugin errors, or devices being monitored returning mal-formed data. Check the 'addition information' below for insight into the exact nature of the problem.
Additional Information: Access violation at address 07DABDDF in module 'AlbaCC.DLL'. Read of address 00000000 : TOnlineValidationManager : validateDevice(7)
I see these lines for this server in the Plugin Output window:
SERVERNAME: serioVarFreeMemMB:2009-10-08 09:55:24: 0.0
SERVERNAME : Service Checking Disabled
SERVERNAME : Process Checking Disabled
SERVERNAME: serioVarProcessorUsagePct:2009-10-08 09:55:24: 0.0
It appears the permissions to monitor this server via WMI are set up correctly because I can get it to report successfully a low memory condition.
Any idea what the problem may be?