White Papers

	Helpdesk/Service Desk Metrics - Getting Started
	Serio Metrics Companion Spreadsheet
	ITIL® Availability Management
	ITIL® Problem Management - Why and How
	Incident Management Do's and Don't

Contacts, Australia and New Zealand

Verso Solutions Ltd
PO Box 14 129
Tauranga
New Zealand

Freephone (New Zealand) 0800 212643
Tel (+64) 21 772423

Serio Sales : kirstiem [_at_] versosolutions [dot] com

	Incident Management
	Serio CMDB/CMS
	Customer Self-Service Portal
	Reporting, Metrics and KPI
	Through-firewall remote desktop, chat & file transfer
	Active Directory Integration
	Problem Management
	Change Management
	Service tools for your PDA
	Customer Surveys