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| Serio Products Service Desk Software Helpdesk Software Change Management Network Auditing Server & Device Monitoring Mobile Support Solutions About Serio Serio Blog » Blog |
Case Study |
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| The Scottish Tourist Board
website visitscotland.com
was set up to provide a link between the 12 million visitors who come
to Scotland each year and the 15,700 tourism businesses that provide
these customers with accommodation, transport, entertainment, things
to see and do and information on trades & services. Tourism is
a vital industry, employing some 178,000 people, and injecting £2,500,000
into the Scottish economy each year.
visitscotland.com, through its website and e-commerce technology, aims to make booking holidays and trips in Scotland much easier whether they be for personal or business reasons. Beverley Grierson, Helpdesk Manager at visitscotland.com says, "We provide support for different groups of people - visitors using our website, Area Tourist Boards who in turn provide support to their members and the Scottish Tourist Board itself." "Calls to us are incredibly varied - anything from comments about the look and feel of the website, to support with software we develop on behalf of Scottish Tourist Board and the Area Tourist Boards. New internet-based initiatives are being launched all the time - for example, we are currently trying to extend the holiday season in Scotland with short breaks, so it's a fast changing environment." "Serio has been invaluable to us in helping to enhance the service we deliver. We have a comprehensive customer database, and its problem management facilities make the job of providing support so much easier. The introduction of Service Level Agreements with our project partners will further enhance the services we offer." "As I deal with specialist teams in development, networks, business analysis, and database design, Serio allows me to call on these teams when the situation demands it." And how about visitscotland.com's relationship with Serio Ltd? "Extremely good. We can't fault the support or training we have received, and have found them willing to listen to and respond to our needs."
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