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Case Study |
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| Cosworth
Racing is a world leader in design, development and
manufacture of ultra high performance engines for racing, rally and
road car applications. As a leader in automotive high technology,
Cosworth provides power plant technology and design solutions for
premier teams in Formula 1, World Rally, Indycar (CART) and Motorbike
racing, as well as racing engine technology transfer to the Premier
Automotive Group of Ford Motor Company.
Based in Northampton, England, with facilities in the USA, the Cosworth design philosophy is simple : more power, less weight, greater durability - a fact that helped them power both the Jaguar and Arrows F1 teams during 2002/2003, Ford's World Rally Championship team and others. In fact, Cosworth's XF turbocharged engine will be powering the entire Indycar series in the US for the 2003 and 2004 championships. Mark Adams manages the Cosworth Helpdesk, and is responsible for the administration of the Cosworth CAD system, which is used for engine design & production. He says "IT infrastructure is vital for us - last year the company invested over £1,000,000 in IT alone. We have advanced design-and-build systems, and these must function well and without downtime - no ifs, no buts. "In 2001, the IT group here started a project to improve the service we give back to the business by establishing a company-wide helpdesk. We wanted more than a helpdesk system though - we were more interested in the wider topic of service management, including issue management, IT configuration management, self-care through the web and knowledge management." "We evaluated a number of products, but were unanimous in choosing Serio. We had a high comfort factor - the product was right for what we wanted to achieve, and most importantly for us we felt that Serio Ltd would be interested in really partnering with us for what was going to be an ongoing project. This has certainly been the case." "Serio has enabled us to focus on what the engineers, designers and other professionals need from us, and for us to measure our own performance back to them. We also use Serio to proactively manage our IT infrastructure, by the highlighting and elimination of known errors and other issues. This raises our service levels everywhere - from the design floor right down to the trackside."
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