Just a quick post following on from George's post about linking Incidents and Problems. There are quite a few ways that you can do this in the Serio tool, but by far and way the quickest way of linking is simply to use cut and paste.
- In the selected Incidents list, click on the Incident you want to link.
- Go to the Problem list, select the Problem you want to link to and click Paste. That's it - the two are now linked.