SerioPlus Service Desk Edition

SerioPlus ITSM is a hosted, software-as-a-service ITIL-based IT service management system, offering IT Service Delivery staff all the tools they need to deliver professional, cost-effective IT service within minutes.

SerioPlus saves companies money by offering pay-as-you-go price plans, reducing set-up time to minutes, and offering support and help directly through the tool itself over the Internet.

Key Features At A Glance

SerioPlus Service Desk Edition for Corporates
Plus Point Designed to work with ITIL V3, the tool comes complete with comprehensive Incident, Problem, Service Request and Change and Configuration Management Plus Point Everything you need to offer remote desktop support through firewalls: chat, screen sharing and direct file upload and download to desktop
Plus Point A fully featured visual Configuration Management Database (CMDB/CMS), with everything you need to create your own Service Catalog
Plus Point A comprehensive suite of IT Service Management reports that can be scheduled and automatically emailed to you or your customers
Plus Point Tools for Service Level Managers and Contract Managers, plus integrated Supplier Management Plus Point A customizable customer-facing web portal you can use within minutes of sign-up
Plus Point Mobile support tools for handheld Internet-connected devices Plus Point On-screen live Service Level Agreement warnings, alerts and time-to-go displays
Plus Point Configurable workflow – both through our Change Management system, and configurable Actions Plus Point Fully supports flexible working – all aspects of the tool work just as well at home as in the office
Plus Point Integrates seamlessly with your Active Directory system with no changes to your firewall Plus Point Diary-based planner (linked to tickets) to plan your engineer visits