SerioPlus Service Desk Edition
SerioPlus ITSM is a hosted, software-as-a-service ITIL-based IT service management system, offering IT Service Delivery staff all the tools they need to deliver professional, cost-effective IT service within minutes.
SerioPlus saves companies money by offering pay-as-you-go price plans, reducing set-up time to minutes, and offering support and help directly through the tool itself over the Internet.
| SerioPlus Service Desk Edition for Corporates | |||
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Designed to work with ITIL V3, the tool comes complete with comprehensive Incident, Problem, Service Request and Change and Configuration Management | |
Everything you need to offer remote desktop support through firewalls: chat, screen sharing and direct file upload and download to desktop |
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A fully featured visual Configuration Management Database (CMDB/CMS),
with everything you need to create your own Service Catalog |
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A comprehensive suite of IT Service Management reports that can be scheduled and automatically emailed to you or your customers |
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Tools for Service Level Managers and Contract Managers, plus integrated Supplier Management | |
A customizable customer-facing web portal you can use within minutes of sign-up |
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Mobile support tools for handheld Internet-connected devices | |
On-screen live Service Level Agreement warnings, alerts and time-to-go displays |
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Configurable workflow – both through our Change Management system, and configurable Actions | |
Fully supports flexible working – all aspects of the tool work just as well at home as in the office |
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Integrates seamlessly with your Active Directory system with no changes to your firewall | |
Diary-based planner (linked to tickets) to plan your engineer visits |