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	Helpdesk/Service Desk Metrics - Getting Started
	Serio Metrics Companion Spreadsheet
	ITIL® Availability Management
	ITIL® Problem Management - Why and How
	Incident Management Do's and Don't

SerioPlus Support Pro Edition

SerioPlus Support Pro Edition is designed for professional IT service companies offering paid IT support and managed services.

Save Money SerioPlus Support Pro delivers all the tools you need to run your IT support company for less per month than many paid support professionals charge for a single hour of their time. It combines

Helpdesk & Ticket Management, Billing, Remote desktop support/chat tools, Customer web portal and Reporting

in a single instantly-available hosted package. Many users find that by replacing their existing support tools they pay less with SerioPlus Pro whilst getting more for their money. Branding of your services is included at no extra charge.

Get a grip on your billing SerioPlus can pay for itself each month by maximising your billable time (and reducing the time you spend but don't bill for to zero), whilst improving revenues by helping you offer a more professional, accessible, customer focused service.

Yes, it's for you! For IT Support companies from 1 person upwards. Call 01506 438855 for your personalised demonstration & free trial.

Flexible Terms You can sign-up for a single month, and cancel with a month's notice. There are no servers for you to set-up, or backups to perform, or long-term commitments.

SerioPlus for External/3rd Party Support Providers and Service Companies
	Record your billable value as you use the system, and for every customer-related action that you take. SerioPlus links what you do, customers and the rates you charge	Many billing models supported: cost per hour, inclusive, support pack, one-off quotation - the flexibility you need to negotiate with customers
	Provides instant access to your unbilled cash value, amount due per customers and more. Easily attach invoicing detail to your work	Provide comprehensive information to customers about how their invoices where produced, and how your time was spent
	Everything you need to offer remote desktop support through firewalls: chat, screen sharing and direct file upload and download to desktop	Define standard charging bands, but create custom charge bands for some or all customers if required - giving you the flexibility you need
	A customizable customer-facing web portal you can use within minutes of sign-up. This is branded with your company logo, and is available 24 hours a day	A comprehensive suite of IT Service Management reports that can be scheduled and automatically emailed to your customers
	Everything you need to log, manage and resolve customer support tickets	Includes sign-up to our Engage service
	A fully featured visual Configuration Management Database (CMDB/CMS), with everything you need to create manage your customers IT infrastructure	Diary-based planner (linked to tickets) to plan your engineer visits
	Fully supports flexible working – all aspects of the tool work just as well at home as in the office	Mobile support tools for handheld Internet-connected devices

"As the business grew, I was spending more and more time trying to record and justify my billing every month...now I just record it as I go along and can instantly see my outstanding invoice amounts. I was losing more in unbilled hours than SerioPlus costs."
Sandeep Desai, Cloud 10

"Billing was the most important thing I had to get a grip on. I did that, but the customer web portal and the fact that I could schedule reports to run automatically made me look bigger and more professional. Good value, and they [Serio support] really have a great support service to help me the most out of what I spend."
Rich Roberts, Professional Technical