SerioPlus - your ITIL Hosted, SaaS IT Service Management & Helpdesk Software

SerioPlus ITSM is a hosted, software-as-a-service ITIL-based IT service management system, Pink Verified, offering IT Service Delivery staff all the tools they need to deliver professional, cost-effective IT service.

"I think ITSM is probably moving towards more cloud-based systems, but the requirement to be both solid and yet flexible is still there. We get this from Serio's cloud-based system. It gives me what I need with a high level of flexibility." Capito

SerioPlus hosted ITSM at a glance                          

Change Management

ITIL V3

Designed to work with ITIL V3, and Pink Verified, the tool comes complete with comprehensive Incident, Problem, Service Request and Change and Configuration Management

CMDB

 

CMS

A fully featured visual Configuration Management Database (CMDB/CMS), with everything you need to create your own Service Catalog

 

 

SLA

SLM

Tools for Service Level Managers and Contract Managers, plus integrated Supplier Management

 

Mobile Support Tools

For handheld Internet-connected devices

 

Configurable workflow

Both through our Change Management system, and configurable Action

SLA

Active Directory

Integrates seamlessly with your Active Directory system with no changes to your firewall

"The initial setup and implementation took less than 1 week. We've been using Serio products since 2010 and the after sales support continues to be both responsive and professional." PTL International

Support Tools

Remote desktop

Everything you need to offer remote desktop support through firewalls: chat, screen sharing and direct file upload and download to desktop

 

A comprehensive suite of IT Service

Reports

 

Management Reports

That can be scheduled and automatically emailed to you or your customers

 

 

A customizable customer-facing Web Portal

you can use within minutes of sign-up

 

On-screen live Service Level Agreement warnings, alerts and time-to-go displays

 

Service Explorer

Fully supports flexible working – all aspects of the tool work just as well at home as in the office

 

Diary-based planner (linked to tickets) to plan your engineer visits

"The most significant trait we looked for in a supplier was the adoption of continual service improvement principles as when ISO standards change, ITIL gets a refresh and as business needs grow, the tools and systems need to follow. If we had a static system with no new features or changes we’d find it quickly becoming obsolete and therefore in need of replacement. Serio as a supplier have adopted many of the suggestions we’ve made and as a result of our changing business needs have made updates to our product." Ultra Airport Systems

About SerioPlus                      

Flexible Terms You can sign-up for a single month, and cancel with a month's notice. There are no servers for you to set-up, or backups to perform, or long-term commitments.

Direct Customized Support We can help you straight away using the Internet as if we were sitting beside you. We don't expect you to log ticket with us, we expect you to talk to us through our own tools over the Internet. [View more]

Zero server infrastructure Modern ITSM systems are pretty complex things, usually involving database servers, portals, web servers, SSL certificates.... We just want you to focus on the services that really matter to your business and your customers, and to use the SerioPlus tool to deliver great service.

Great technical features Like remote chat, file transfer and desktop support through firewalls for you to use, or the fact we can integrate with your Active Directory system. [View more]

No consultants We don't expect to foist a small army of consultants onto you. We've designed the product with this in mind.

Save Money SerioPlus saves companies money by offering Pay-As-You-Go price plans.

Transparent pricing We publish our pricing here on our web site, and our pricing model is simple and easy to understand. We aren't secretive, we don't expect you to 'do deals'. [View more]

Serio

Service Within Reach
Affordable, Easy, Reliable