http://www.seriosoft.com/Blog About IT Service Management, ITIL and Serio Tools and Technologies Sun, 05 Sep 2010 17:25:40 +0000 http://backend.userland.com/rss092 en We are pleased to announce the availability of the SerioPlus ODBC Driver. The driver allows SerioPlus customers to use third-party applications such as Access to write their own reports, whilst  enjoying all the benefits of a hosted solution. It works wherever you are, over the Internet, through firewalls. Proxies are supported. What ... http://www.seriosoft.com/Blog/?p=344 This weekend (19-20th June), we're releasing our first required update to the SerioPlus tools (SerioClient, SerioAdmin, and SerioReports). In addition to fixing some bugs, we made some important enhancements which we hope you'll like. How to install When you log in on Monday morning, you'll see a message prompting you to download ... http://www.seriosoft.com/Blog/?p=339 A few improvement are coming down the line for SerioPlus users, likely one week away. Billing/Charging The most significant change we've made is in the area of billing, and allowing you to record the chargeable value (i.e., cash) of activities you undertake for clients We've created a system that allows you to define ... http://www.seriosoft.com/Blog/?p=336 What's New? No Server - it's a hosted service. This is the most important change – you no longer need to maintain a server, perform upgrades or backups, worry about security if it's on the Internet. The service is delivered over the Internet where ever you are. The client tools are ... http://www.seriosoft.com/Blog/?p=329 SerioPlus Update, Getting Closer SerioPlus has moved on in leaps and bounds since our original announcement back in October. The user testing we’ve done has gone extremely well – customers have reported that the application looks and works as expected, is responsive, and works seamlessly on their networks without any configuration ... http://www.seriosoft.com/Blog/?p=325 SerioPlus has now moved to the next stage of testing. If you've been given an invitation code you can sign-up and login at the link below to take part. http://www.seriosoft.com/passport/newpassport.htm http://www.seriosoft.com/Blog/?p=323 We're currently hard at work perfecting Serio Release 6. This will be the biggest release we've done, and the biggest departure from our current offerings that we've ever made. The most obvious and welcome improvement is that we have created a brand new Server – and one that doesn't use DCOM (that's ... http://www.seriosoft.com/Blog/?p=320 To celebrate the launch of Serio IT Service View Pro, Serio will be holding a Plugin writing competition during July, August and September 2009. We'll be awarding a winning prize of USD$400 and a runner-up prize of USD$200 for the most useful, original and best thought-out Plugins submitted. Background: IT Service View ... http://www.seriosoft.com/Blog/?p=306 If you or your colleagues receive work emails through Blackberry handhelds, the chances are your company is using a piece of software called Blackberry Enterprise Server (BES). BES provides the link between your company's mail server (e.g. Microsoft Exchange) and the mobile network (T-Mobile, Vodafone, etc.) that actually delivers and receives ... http://www.seriosoft.com/Blog/?p=299 Serio IT Service View comes with a Plugin for monitoring Linux servers, allowing you to monitor free disk space, free RAM, processor utilisation, and running processes. This article describes how to set up monitoring of a Linux Server with Serio IT Service View. The specific distribution discussed is Ubuntu, but hopefully ... http://www.seriosoft.com/Blog/?p=283