...Developers of ITIL® IT
Service Management and Helpdesk Tools
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Serio Service Desk |
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Serio Helpdesk |
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IT Service View |
For larger IT users & those involved in IT Service Management,
offering fast implementation, rapid ROI and great value for money |
For smaller workgroups looking for cost-effective helpdesk software,
with an easy 'scale-up' option to Serio Service Desk |
A Plugin-based tool using SNMP/WMI to monitor Windows Servers, web
sites, BES & more - with Totally Free
& Pro Editions |
More on Serio Service
Desk
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Tour! |
More on Serio Helpdesk
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IT Service View |
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"Serio Service Desk provided
a great-value platform for us to build our ITIL implementation program
on. We managed to achieve savings within the first year than more
than justified the purchase price. Overall, we made the right decision."
GRAYCOL. |
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"Serio continues to surpass
our expectations when it comes to a software application. The regular
updates we receive continue to build on a stable product and we have
had no major issues in the 7 years that we have used Serio Service
Desk. We always receive 1st class support from your support team and
they are always happy to go the extra mile to ensure issues are resolved
to our satisfaction." ACORN GROUP |
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"We wanted more than a helpdesk
system though - we were more interested in the wider topic of service
management, including issue management, IT configuration management,
self-care through the web and knowledge management. We evaluated a
number of products, but were unanimous in choosing Serio. We had a
high comfort factor - the product was right for what we wanted to
achieve, and most importantly for us we felt that Serio Ltd would
be interested in really partnering with us for what was going to be
an ongoing project. This has certainly been the case." COSWORTH |
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"When we purchased our Serio
Helpdesk system, the project set-up phase was impressive. We got a
project plan, and specifying the data we wanted to begin with was
simply a case of filling in a spreadsheet. It felt structured and
meant I could focus more on my team than entering lots of data. Overall
our experience has been very positive." MCCALL-MCGREGOR |
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